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ABOUT US

If you are looking for a very high quality custom strap and great attention to details River straps is your destination. Our artisan products are made with the highest quality materials, you can choose between a totally personalized job or choose from a wide range of products from our store, in River straps we are characterized by giving you a different attention so that you get exactly what you are looking for.

River Straps is a brand that combines art in each of its products made with great dedication in our workshop located in Ecuador, place well known for having the best leather tanners in South America.

River Straps, we are musicians working for musicians

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TERMS AND CONDITIONS

Shop policies

Shipping


Processing time

The time we need to prepare an order for shipping may vary.

Custom orders may take from 3 to 5 business days before shipping.

Orders from our store may take 1 business day before shipping.


Estimated shipping times

To United States: 8-12 business days

To Europe: 10-15 business days

Rest of the world: 15-20 business days


Delivery time will also depend on the shipping method you choose.

The customer is responsible for the shipping cost.


Payment options

Secure options
• Pay with PayPal




Returns & exchanges

We accept returns and exchanges

Contact us within: 5 days of delivery

We don't accept cancellations

Contact us if you have any problems with your order.


We can't accept returns for custom or personalized orders because of the nature of these items, unless they arrive damaged or defective.


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Custom Order Requests:

Please contact us before ordering a custom order. This ensures that your custom order arrives as you requested. Each strap can be customized to a specific color, length width, monogramming, addition of logos, names and more. The sky is the limit. Custom orders will be billed according to the amount of work, that´s why sale pricing is not available. Our straps are completely hand made.